Warehouse Operations Supervisor Apprenticeship with Aston

Warehouse Operations Supervisor

Occupation summary

This occupation is found in the Transport and Warehousing sector. It is found across a range of different types of organisations and employers such as hauliers, storage and warehouse operators, couriers, retailers and utilities.

The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.

In their daily work, an employee in this occupation interacts with a range of stakeholders across a number of organisations and professions. Both Transport and Warehousing Supervisors would lead a team which would vary in size depending on the organisation and have regular engagement with external customers and third party agents. In larger organisations the roles would have regular communication with internal functions such as Accounts and HR. In smaller organisations both Transport and Warehousing Supervisors may carry out some of the everyday tasks accounting and human resource activities. A Transport Supervisor would also have contact with various regulators and enforcement organisations.

At this level Transport and Warehouse Supervisors are integral to successful daily operations in a fast paced and varied environment.

An employee in this occupation will be responsible for applying their knowledge and expertise to managing their own work with a high level of autonomy and leading a team to effectively and efficiently deliver departmental and organisational objectives. Transport and Warehouse supervisors have to keep up to date with recent transport regulations and legislation as well as having an awareness of best practice transport and warehousing operations to ensure compliant, secure and safe working within the organisations policy and procedures.

Transport and Warehouse Supervisors specialise in either transport operations or warehouse operations however there are many shared skills across both of these specialities. This Apprenticeship Occupational Standard takes a core and options approach. All apprentices will complete the core and must select the one most appropriate option to their role from the transport or warehouse supervisor route.

Typical job titles include:

Depot supervisor Hub supervisor Senior warehouse operative Traffic planners Transport coordinator Transport manager Transport supervisor Warehouse manager Warehouse supervisor

Core occupation duties

DUTY	KSBS
Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation’s process	K6 S7 S20 B1 B2 B4 B6 B7 B8
Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement	K1 K2 K4 K5 K16 S1 S2 S3 S5 S6 B1 B2 B4 B5 B6 B7 B8
Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.	K3 K4 K12 S5 S14 B3 B4 B5 B7 B8
Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.	K4 S1 S7 B1 B2 B4 B5 B6 B7 B8
Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance and continued professional development are met in line with organisation’s requirement.	K2 K8 K9 K18 S1 S2 S3 S4 B1 B3 B7 B8
Duty 6 Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance	K6 K9 K11 S12 S16 B1 B2 B4 B5 B7
Duty 7 Monitor and report on the day to day operational performance of the supply chain	K4 S5 B1 B2 B3 B7
Duty 8 Organise and plan the use of resources eg staff, vehicles and warehousing equipment, schedule maintenance and repairs, ensuring spend is within budget	K4 K21 S4 S5 B1 B4 B5 B7 B8
Duty 9 Ensure correct personal protective equipment is issued and maintained for the team and provided to visitors to transport or warehouse operational areas	K6 K9 S12 B1 B2 B7 B8 B9
Duty 10 Identify opportunities to improve organisations processes and practices	K3 S1 S15 S21 B1 B3 B7

Option duties

Warehouse Operations Supervisor duties

DUTY	KSBS
Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified	K23 S13 B2 B3 B4
Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition in line with health and safety and reduce risks.	K24 K27 S17 B1 B2
Duty 23 Supervise reverse logistics operations in line with environmental and company policy.	K11 K25 S18 B4 B7
Duty 24 Supervise the replenishment, picking, packing and decanting of goods.	K25 K26 S15 B1
Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions affecting delivery, confirming the correct method and materials for wrapping or packing in line with environmental legislation and organisational policies.	K27 S15 S17 S19 B1
Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.	K28 S14 S15
Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards	K9 K14 K30 S12 B2 B3
Duty 28 Monitor and record checks of racking and mechanical handling equipment, in line with manufacturers recommendations and organisations procedures.	K31 S12 S13 B2 B3
Duty 29 Supervise the process of bespoke/ direct orders and deal with any problems.	K32
Duty 30 Ensure the security of the warehouse and goods are maintained, and risks are identified, reported and that records are kept up to date	K9 K29 S16 S19 B1 B2 B9

KSBs

Knowledge

K1: Recruitment and selection process and practice including working with inhouse and external resourcing teams.

K2: How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members

K3: Factors that affect workplace efficiency and how these can be managed

K4: Organisational and individual KPIs and strategies for meeting these.

K5: People management policies complaint with ACAS. For example disciplinary and grievance processes

K6: Organisational procedures for delivering customer service, managing customer accounts, information and quotations

K8: Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).

K9: The application of Health and Safety regulations in transport and warehousing operations.

K11: Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling

K12: IT systems and tools used to manage transport and warehouse operations

K14: The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls

K16: Anti-smuggling, immigration and security controls

K18: Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence

K21: Vehicle maintenance requirements including scheduling and record keeping

K23: The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods

K24: Stowing procedures to nominated warehouse locations

K25: Procedures to dispose of and resell goods through secondary markets

K26: Picking schedules and dispatch times

K27: Warehouse dispatch processes

K28: Stock management processes and procedures

K29: Correct loading procedures for goods and safe transport weight limits

K30: Legislation and ways to keep the premises within the current Health and Safety Executive guidelines

K31: Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER)

K32: Procedures for direct orders or special orders that are not part of standard stock lines

Skills

S1: Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.

S2: Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations

S3: Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members

S4: Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements

S5: Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team

S6: Carry out disciplinary and manage grievances as per organisational guidelines

S7: Lead team and departmental communications and meetings

S12: Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive

S13: Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP)

S14: use IT equipment and systems for the role such as telematics or warehouse management systems

S15: plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods

S16: ensure the security of the transport, warehouse and goods in line with organisational policies

S17: Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch

S18: lead and review the process for returned, damaged goods, customer bespoke and direct orders

S19: Supervise loading to ensure correct procedures are used

S20: communicate with internal and external customers using various communication methods

S21: identify and propose innovative business improvements

Behaviours

B1: Demonstrate the organisations values to promote and enhance brand reputation.

B2: demonstrate ownership and responsibility for their own safety and that of others

B3: Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.

B4: positive attitude and approach to their work even when priorities and working patterns change

B5: use own initiative when needed to ensure that employer needs and expectations are met

B6: treat team, customers and other stakeholders with respect

B7: approachable and open to change

B8: professional approach – constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team

B9: Treat equipment and technology responsibly and with respect

Qualifications

English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Other mandatory qualifications

Transport Manager Certificate of Professional Competence

Level: 3

Ministry of Defence: Junior Transport Operator L3

Level: 3

Professional recognition

This standard aligns with the following professional recognition: