The Sales & Telesales workforce is one of the largest professional groups in the UK today, employing around 7% of the UK workforce, or just over two million people. In addition, there are many more non-specialists for whom selling is an essential part of their job role – particularly within the four million small and medium sized enterprises in the UK.

The course provides employers of all sizes and across all sectors in England with a high quality, nationally recognised programme which will attract new talent into Sales & Telesales and up skill the existing workforce to make businesses more productive, efficient and profitable.

Units included within the qualifications sample;

• Understanding the relationship between sales and marketing

• Negotiating, handling objections and closing sales

• Obtaining and analysing competitor information

• Buyer behaviour in sales situations

• Communicating using digital marketing/sales channels

• Developing and implementing sales call plans

• Assisting customers in obtaining finance for purchases

• Monitoring and managing sales team performance

• Developing and implementing sales support and customer service programmes