Aston Recruitment and Training offer well-resourced apprenticeships, learning programmes and courses. Which include Engineering, Leadership and Management, Sales, marketing, health, hairdressing and a whole host of others. Whether it’s short or long term development Aston can help

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Sales: Certificates & Diplomas at Levels: 2

What do the courses aim to do?

The Sales & Telesales workforce is one of the largest professional groups in the UK today, employing around 7% of the UK workforce, or just over two million people. In addition, there are many more non-specialists for whom selling is an essential part of their job role – particularly within the four million small and medium sized enterprises in the UK.

The course provides employers of all sizes and across all sectors in England with a high quality, nationally recognised programme which will attract new talent into Sales & Telesales and up skill the existing workforce to make businesses more productive, efficient and profitable.

Units included within the qualifications sample;

  • Understanding the relationship between sales and marketing

  • Negotiating, handling objections and closing sales

  • Obtaining and analysing competitor information

  • Buyer behaviour in sales situations

  • Communicating using digital marketing/sales channels

  • Developing and implementing sales call plans

  • Assisting customers in obtaining finance for purchases

  • Monitoring and managing sales team performance

  • Developing and implementing sales support and customer service programmes

Sales Level 2 Certificate / Diploma

Who are the qualifications for?
For learners who work or want to work in the sales sector. These qualifications are for those working in any of the following roles or roles similar to these:
• Contact Centre Operator
• Customer Service Assistant/Manager
• Estate Agent
• IT Technical Sales Specialist
• Retail Assistant
• Sales Representative
• Travel Agent
• Vehicle Sales Executive

What do the qualifications cover?
They allow learners to learn, develop and practise the skills required for employment and/or career progression in the sales sector.

Unit Title samples:

  • Complying with legal, regulatory and ethical requirements in a sales or marketing role
  • Selling face to face
  • Selling by telephone – inbound
  • Selling by telephone – outbound
  • Preparing and delivering a sales demonstration
  • The  Sales Level 2 Certificate & Diploma is available standalone 

Download full Level 2 qualification standards here

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